Coronavirus (COVID-19) update for our customers

Updated 15th July 2020

We are taking the current global situation around COVID-19 very seriously at Ada & Ina.

As the situation with Coronavirus (COVID-19) continues to escalate and in line with Government guidance, we have closed our factory outlet shop on 18th March until further notice, both to stop spreading of the virus and to ensure our normal online operations will have as little interruptions or delays as possible. These measures are to help with social distancing and protect both our customers and employees. We are looking into when it will be safe to reopen our outlet shop, but in the meanwhile we would like to ask you to shop online.

The government encourages online retail to keep open for business. Whilst we are doing all we can to keep our staff and customers safe, we would like to reassure our customers that our online shop is open for business, including our free fabric samples being sent daily.

Safeguard procedures have already been put in place to help us operate as normal as possible and having deliveries leaving us on time but due to the current scenario, international deliveries may incur delays up to 24 hours compared to normal delivery times and we ask for your patience with any delays that may occur. Currently our operations do not have any delays. DPD deliveries in UK are currently working normally.

Royal Mail seems to have delays with delivering our letters with sample orders. Normally the samples should arrive in 2-3 work days from order, but at the moment (updated 11th June 2020) we have heard from our customers it may take up to a week or even more. And for example for samples to Finland the delivery may be only after 2 weeks of order. So again, we appreciate your patience in this matter, which we sadly cannot affect.

We are sending parcels out to our customers every work day with DPD. DPD has implemented a number of measures in response to COVID-19, including “Contact free delivery is now our standard process and customers will not be asked to sign our handheld units.”. More information on DPD deliveries updated here:
https://www.dpdlocal.co.uk/content/products_services/covid-19-bulletins.jsp

So please feel free to browse LINENFABRICS.CO.UK and whether you want to shop or just try to take your mind off for things for a moment.

These are testing times for us all, so stay safe and take care of each other.

Ada & Ina Team