Ada and Ina Fabrics is a company specialising in linen fabrics for curtains, loose covers, upholstery and crafts. We also manufacture made to measure curtains and blinds in natural linen fabrics.
If you have any suggestions or comments please email us at firstname.lastname@example.org
If you are emailing about an order or have a specific enquiry please include the following information to your enquiry; your name, telephone and postcode and an order number if you have one.
Please note for general enquiries we aim to respond to your email within 2 to 3 working days.
Our Contact details:
ADA & INA Ltd.
The Riggers, Unit B & C, Monks Granary,
Standard Quay, Faversham,
Kent, ME13 7BS, UK
Important Information about Ada and Ina Natural Curtain Fabrics
Due to the limitations of colour printing, image colours may vary from actual fabric colours, with certain colours (such as reds) being particularly difficult to reproduce. Use the images on this online shop only as a guide, please do not use them to colour match fabric.
We have tried hard to represent our fabrics as accurately as possible on the website using state of the art photography and digital imaging. However, colours will vary between computer screens and this is out of our control. Therefore, we strongly recommend that you request a sample of the fabric prior to ordering unless slight differences in appearance are not important to your decision to order. Samples are a close representation of the fabric you choose but not as an exact match as there are often slight variations in colour between manufacturing batches.
Washing Ada and Ina Natural fabrics, Blinds and Made to Measure Curtains
Prewashing new fabrics generally ensures that there will be no uneven shrinkage and no transfer of colours when the finished piece is washed. These guidelines apply to most of our fabrics, but we would always advise testing a small piece first as manufacturing processes do vary. If you want to avoid shrinkage we advise you to use dry cleaning for all our fabrics. We do not recommend washing curtains and blinds in the water - ONLY dry cleaning is suitable for the curtains and the blinds.
Secure Online Ordering
Our site offers secure shopping facilities for your peace of mind.
We ship small packages by Post and large packages (over 2 kilos) by courier.
We offer following payment methods: Paypal, Debit Card, Visa, AMEX, Eurocard and Mastercard services.
Stock items are normally dispatched by return, but please allow 2 - 14 working days for receipt unless a specific date has been given by prior agreement. In such a rare case that the fabric is out of stock delivery time can be up to 9 weeks.
Made to Measure Curtains and Blinds
Delivery time is about 10-15 days, unless a specific date has been given by prior agreement. However during the busiest period of the year (before Christmas) our lead time can be longer.
Ada and Ina Fabrics reserves the right to notify you if postage to your chosen destination is significantly higher than the postage rate indicated due to the destination or the bulk and/or weight of the item being shipped. If this is the case we will email you with information about the amended rate and will only proceed with the order when you confirm that the amended amount is acceptable.
Unfortunately in some cases the shipment cannot be delivered to the address you have specified. Couriers do try to contact you and/or to redeliver the shipment even if you are not home but in some rare cases even after multiple tries they cannot deliver. The shipping needs to be signed for by someone at the shipping address.
Kindly note that the items cannot be left at the shipping address without someone signing for the shipment. Please specify such a shipping address at where someone is available to sign for the shipment. Some couriers also offer the possibility to pick up the shipment from their warehouse for a limited period of time. If none of these shipping methods are successful, the items will be returned to Ada & Ina's warehouse.
If you receive a note from the courier that they were not able to reach you, please contact us at email@example.com and them immediately to enquire the possibility of a reshipment.
In the case that ordered items are returned to our warehouse the cost of reshipping any items is the responsibility of the customer.
Ownership of the Fabrics, Made to Measure Curtains and Blinds
You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the fabrics, made to measure blinds or curtains and any delivery charge, whichever is later.
Collection of the goods from your address
If we arrange a collection of fabrics, made to measure curtains or blinds from you, you are required to package the goods adequately (ideally in the original protective wrapping and box or in the best alternative you can arrange) for transport by courier. We will not be responsible for any damage as a result of poor packaging.
We reserve the right to change prices and specifications without notice. All Prices are shown in Pounds Sterling.
Because all our goods are made to measure and bespoke for you and cannot be resold. This includes fabrics, made to measure curtains and blinds. We require payment in full at the time of placing the order. This can be done using a debit or credit card on the website or over the phone by providing us with the relevant details. An Order will not be processed unless we have received the funds in full.
Cancelling Orders and Refunds - Made to Measure Products
All our products are made to measure and bespoke to your chosen design and specific measurements, they cannot be resold. Therefore it is important that you are sure of your order details before you place an Order with Us. Please note that fabrics, bespoke and made to measure curtains and blinds may not be returned or exchanged unless they are significantly faulty and can not be repaired or remade. Our returns policy complies with the Consumer Protection (distance selling) regulation. Refund will be given if your order cannot be completed. All costs related to postage for returns will be borne by the buyer. The goods must be returned to us within 7 days. Orders placed by credit or debit card will only be refunded to the card used to originally make the purchase.
Cancelling Orders and Refunds - Ready Made Products
If, for any reason you are unhappy with you purchases, you can return your order within 7 days of delivery. We will provide a full refund for the purchase price of the goods, but not any delivery charges. The cost of returning any items is the responsibility of the customer. Items must be returned in their original packaging. Please note if we have done some changes to the ready made products - e.g. altered a curtain drop for you - in these cases curtains are no longer resellable and we do not accept returns for them. Please note that with the exception of faulty merchandise, for hygiene and safety reasons we cannot accept the return of certain items which have been opened. Please note that a refund will only take place after the goods have been returned, inspected by our returns department and deemed to be in a suitable condition. For countries outside UK delivery charge is subsidised - this charge may be higher than the original delivery charge as the initial delivery cost is subsidised by Ada & Ina Ltd. Please note that you must contact us and receive our return authorization before returning.
Damaged, defective or incorrect items
If in the unlikely case that the fabric(s), made to measure curtains or blinds you have ordered are faulty, then a claim can only be made 7 days after the order has been received. Please ensure you have a receipt for your return postage/shipping charges as Ada and Ina Fabrics will not be responsible for items lost in the post during return. Please contact Ada & Ina before sending the goods back.
Made to measure and bespoke curtains and blinds are manufactured in accordance with the measurements provided by you. Please follow the instructions on how to measure curtains and blinds which are available on our website. If you are unsure, you can call us for advice and clarification. We cannot accept returns for made to measure curtains and blinds incorrectly measured by you. We do offer Curtain Measuring and Fitting Service in selected areas for an additional fee.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our server located in the UK. They are not held in clear text on any web site.
When an order is placed we will ask for the last three digits on the signature strip on the reverse of the card. This is a security check to help prevent credit card misuse.
If you need to reach us, please email us using the link on the contact us,
alternatively, you can call on 01795 532684 (International +44 (0)1795 532684 ) or
Ada & Ina Ltd.
The Riggers, Unit B & C, Monks Granary, Standard Quay, Faversham, Kent, ME13 7BS , UK
Ada and Ina Fabrics does not disclose buyers' information to third parties.
Cookies are used on this shopping site to keep track of the contents of your shopping basket; once you have selected an item, to store delivery addresses (if the address book is used) and to store your details if you select the 'Remember Me' option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Ada and Ina shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts. If any of the terms of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining terms which will continue to be valid and enforceable to the fullest extent permitted by law.
In the event that a product is listed at an incorrect price due to an administrative or other reason, we reserve the right to refuse your order whether or not the order has been charged to your credit or debit card. In this instance, we will issue a credit back to your card account.
Copyright Please note that all content, images etc. are copyright Ada and Ina Fabrics and no part of this website may be copied or reproduced without permission.